This page provides information about how vibrant-lotus complies with the General Data Protection Regulation (GDPR) for visitors and customers from the European Economic Area (EEA).
Data Controller
vibrant-lotus acts as the data controller for personal data collected through this website. Our contact details are:
vibrant-lotus
548 Beatty Street, Suite 302
Vancouver, BC V6B 2L3
Canada
Email: [email protected]
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of a contract with you, such as fulfilling tour bookings
- Consent: Where you have given clear consent for us to process your personal data for specific purposes
- Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, provided these interests do not override your rights
- Legal Obligation: Processing necessary to comply with legal requirements
Your Rights Under GDPR
As a data subject in the EEA, you have the following rights:
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.
Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
Right to Object
You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision Making
You have the right not to be subject to decisions based solely on automated processing that produce legal effects or significantly affect you. We do not currently use automated decision-making processes.
International Data Transfers
As we are located in Canada, personal data collected from EEA visitors is transferred to Canada. Canada has been recognized by the European Commission as providing adequate protection for personal data. We ensure all data transfers comply with applicable data protection requirements.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods include:
- Booking records: 7 years for tax and legal purposes
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
Exercising Your Rights
To exercise any of your rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by up to two months, and we will inform you of any such extension.
Complaints
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or where the alleged infringement occurred.
Updates to This Information
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.