This Privacy Policy describes how vibrant-lotus ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information when you submit a booking request
- Email address for communication purposes
- Tour preferences and special requests
- Payment information when completing a booking
We automatically collect certain information when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymized where possible)
How We Use Your Information
We use the information we collect to:
- Process and manage your tour bookings
- Communicate with you about your reservations
- Send confirmation and reminder emails
- Respond to your inquiries and requests
- Improve our website and services
- Analyze usage patterns to enhance user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With service providers who assist in operating our website and services
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years for tax and accounting purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
- Data portability
- Objection to processing
To exercise any of these rights, please contact us using the information provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 548 Beatty Street, Suite 302, Vancouver, BC V6B 2L3, Canada